Refund Policy

Our Refund Policy stipulates that all sales made through the Shake Rising platform are considered final, and we do not offer refunds for products or services. However, exceptions may be considered in unique cases such as technical errors leading to multiple purchases or unauthorized transactions. Customers seeking a refund in such circumstances must promptly contact our support team at [email protected]. It is important to note that these exceptions are subject to a review process.

Support Policy

At Shake Rising, we prioritize providing excellent customer support through various channels, including email, live chat, and a dedicated support portal on our website. Our dedicated support team endeavors to respond to customer inquiries within 24 hours during business days. Support is available during regular business hours, Monday to Friday, excluding holidays. We are committed to efficiently resolving customer issues and keeping them informed of the progress throughout the resolution process. For any support-related inquiries, customers can reach out to our support team at [email protected] or through the live chat feature on our website.

Copyright Policy

Shake Rising is committed to respecting the intellectual property rights of others and expects the same from users of our platform. Our Copyright Policy outlines the procedures for addressing copyright infringement concerns. If you believe that any content on Shake Rising infringes your copyright, please submit a detailed notice to [email protected] with the subject line "Copyright Infringement." This notice should include the necessary information as required by applicable copyright laws. Upon receipt of a valid copyright infringement claim, Shake Rising will promptly investigate and take appropriate action, which may include the removal of the infringing content.