Our Refund Policy stipulates that all sales made through the Shake Rising platform are considered final, and we do not offer refunds for products or services. However, exceptions may be considered in unique cases such as technical errors leading to multiple purchases or unauthorized transactions. Customers seeking a refund in such circumstances must promptly contact our support team at [email protected]. It is important to note that these exceptions are subject to a review process.
At Shake Rising, we prioritize providing excellent customer support through various channels, including email, live chat, and a dedicated support portal on our website. Our dedicated support team endeavors to respond to customer inquiries within 24 hours during business days. Support is available during regular business hours, Monday to Friday, excluding holidays. We are committed to efficiently resolving customer issues and keeping them informed of the progress throughout the resolution process. For any support-related inquiries, customers can reach out to our support team at [email protected] or through the live chat feature on our website.